Reports To:

The Wellness Manager will report directly to the District Manager and/or major equity shareholders and/or Franchise Owner.

Working Environment:

The Wellness Manager is a full time (40+ hour/week) role that operates on a Monday – Friday schedule. The wellness manager is responsible for completing administrative tasks before opening as well as being responsive and available to team members throughout the week. 

Responsibilities & Duties:

1. Team Management:

   • Hire, train, and supervise store staff, including wellness specialists, client success coaches, and other supporting roles.
   • Set performance expectations and provide ongoing feedback to employees.
   • Create and maintain employee schedules to ensure adequate coverage during operating hours.
   • Foster a positive work environment and resolve employee conflicts as needed.

2. Customer Satisfaction & Retention:

   • Implement and enforce high customer service standards among staff.
   • Address customer complaints and inquiries promptly and effectively.
   • Ensure the store maintains a clean, organized, and inviting appearance.
   • Monitor customer feedback and make improvements based on suggestions or concerns.

3. Inventory Management:

   • Maintain accurate inventory levels and conduct regular stock checks.
   • Place orders with suppliers to replenish merchandise as needed.
   • Implement inventory control measures to prevent theft and reduce shrinkage.
   • Optimize product placement and visual merchandising to maximize sales.

4. Sales and Revenue Growth:

   • Develop and execute sales strategies to achieve revenue targets.
   • Analyze sales data and trends to identify opportunities for growth.
   • Monitor pricing and promotions to remain competitive in the market.
   • Cross-sell and upsell products to increase average transaction value.

5. Financial Management:

   • Prepare and manage the store’s budget, including expenses and revenue projections.
   • Track daily cash handling, deposits, and reconcile cash registers.
   • Implement cost-saving measures while maintaining service quality.
   • Review financial reports and take corrective actions as necessary.

6. Loss Prevention and Security:

   • Implement security protocols to prevent theft and unauthorized access.
   • Train staff on loss prevention techniques and how to handle security incidents.
   • Collaborate with security personnel or agencies when necessary.

7. Compliance and Regulations:

   • Ensure the store complies with all local, state, and federal regulations, including labor laws and safety standards.
   • Stay up-to-date with industry-specific regulations and make necessary adjustments.
   • Maintain accurate records and documentation as required by authorities.

8. Marketing and Promotions:

   • Plan and execute marketing campaigns and promotions to attract customers.
   • Collaborate with the marketing team to create advertising materials.
   • Monitor the effectiveness of marketing efforts and adjust strategies accordingly.

9. Technology and Systems:

   • Familiarize staff with point-of-sale (POS) systems and other technology tools.
   • Troubleshoot technical issues and coordinate repairs or upgrades as needed.
   • Stay informed about emerging retail technologies and their potential benefits.

10. Reporting and Communication:

    • Regularly communicate with upper management and provide status updates.
    • Prepare and submit reports on sales performance, inventory levels, and other key metrics.
    • Attend meetings and collaborate with other departments as necessary.

11. Community Engagement:

    • Foster relationships with the local community through events or partnerships.
    • Participate in community outreach and charitable initiatives to enhance the store’s reputation.

12. Safety and Emergency Preparedness:

    • Develop and implement safety protocols for staff and customers.
    • Prepare for emergency situations, such as fire or medical incidents, by training staff and having appropriate plans in place.

Perks Of The Role:

– Competitive Salary With Yearly Bonus

– Paid Time Off, Sick Leave, & Holidays

-Access To Top Notch Wellness Services

– Upbeat & Fun Working Environment

Required Availability:

-Must be available to work 40+ hours a week between Monday – Friday in addition to completing additional administrative responsibilities before opening or after closing.

-Must be responsive and available in the event of an emergency staffing situation. 

Minimum Qualifications:

-A Top Performer who can make tough decisions, set goals, prioritize work, delegate, and drive business performance.

-A Servant Leader who leads by example in all of their actions, placing other’s needs above their own while motivating and inspiring others to reach their full potential.

– A Solution Oriented individual who spends their time finding solutions rather than talking about problems.

– A Culture Driver who makes every employee and client feel valued, resolves issues and helps others feel connected to the mission

– Models RISE Modern Wellness’ Core Values of Intentionality & Innovation

– Has 5+ year of experience working in a professional environment.

– Has 2+ years of retail management experience with a proven track record of leading a team, driving culture, and managing morale.