Wellness Manager

Run the store front operations, drive culture, and manage client relations and team members. 

Overview Of The Wellness Manager

The Wellness Manager is a full time, 40 hour a week role that is responsible for fulfilling all of the
logistical demands associated with running a storefront unit. This includes, but is not limited to, managing team members, managing supplies & inventory, and maintaining a culture of over delivering regarding customer experience & fulfillment.

Core Values At RISE Modern Wellness

Intentionality

We believe in treating every person like they are the sole reason that RISE Modern Wellness exists and are committed to serving the needs of our clients and team members, always prioritizing their success.

Innovation

We are always striving to improve everything that we do. From seeking out the most advanced wellness technology to adapting and optimizing our internal processes, we innovate with purpose.

Benefits
Perks Of The Role

Join an amazing team with benefits that will enrich your life!

Earn a competitive salary ranging between $45,000 – $55,000 depending on experience and performance.

Enjoy the convenience and predictability of a “Monday-Friday schedule,” allowing for a healthy work-life balance and weekends to recharge. Although rare, note that in the event of an emergency, you may occasionally need to be available for support on Saturday’s. 

Receive 2 weeks of paid vacation, in addition to sick leave, and holiday pay.

Enjoy complimentary access to our entire wellness facility along with free IV Therapy services, and discounted body sculpting sessions.

Additional Details & Qualifications

Reports To:

The Wellness Manager will report directly to the District Manager and/or major equity shareholders and/or Franchise Owner.

Working Environment:

The Wellness Manager is a full time (40+ hour/week) role that operates on a Monday – Friday schedule. The wellness manager is responsible for completing administrative tasks before opening as well as being responsive and available to team members throughout the week. 

Responsibilities & Duties:

  1. Team Management:

    • Hire, train, and supervise store staff, including wellness specialists, client success coaches, and other supporting roles.
    • Set performance expectations and provide ongoing feedback to employees.
    • Create and maintain employee schedules to ensure adequate coverage during operating hours.
    • Foster a positive work environment and resolve employee conflicts as needed.
  2. Customer Satisfaction & Retention:

    • Implement and enforce high customer service standards among staff.
    • Address customer complaints and inquiries promptly and effectively.
    • Ensure the store maintains a clean, organized, and inviting appearance.
    • Monitor customer feedback and make improvements based on suggestions or concerns.
  3. Inventory Management:

    • Maintain accurate inventory levels and conduct regular stock checks.
    • Place orders with suppliers to replenish merchandise as needed.
    • Implement inventory control measures to prevent theft and reduce shrinkage.
    • Optimize product placement and visual merchandising to maximize sales.
  4. Sales and Revenue Growth:

    • Develop and execute sales strategies to achieve revenue targets.
    • Analyze sales data and trends to identify opportunities for growth.
    • Monitor pricing and promotions to remain competitive in the market.
    • Cross-sell and upsell products to increase average transaction value.
  5. Financial Management:

    • Prepare and manage the store’s budget, including expenses and revenue projections.
    • Track daily cash handling, deposits, and reconcile cash registers.
    • Implement cost-saving measures while maintaining service quality.
    • Review financial reports and take corrective actions as necessary.
  6. Loss Prevention and Security:

    • Implement security protocols to prevent theft and unauthorized access.
    • Train staff on loss prevention techniques and how to handle security incidents.
    • Collaborate with security personnel or agencies when necessary.
  7. Compliance and Regulations:

    • Ensure the store complies with all local, state, and federal regulations, including labor laws and safety standards.
    • Stay up-to-date with industry-specific regulations and make necessary adjustments.
    • Maintain accurate records and documentation as required by authorities.
  8. Marketing and Promotions:

    • Plan and execute marketing campaigns and promotions to attract customers.
    • Collaborate with the marketing team to create advertising materials.
    • Monitor the effectiveness of marketing efforts and adjust strategies accordingly.
  9. Technology and Systems:

    • Familiarize staff with point-of-sale (POS) systems and other technology tools.
    • Troubleshoot technical issues and coordinate repairs or upgrades as needed.
    • Stay informed about emerging retail technologies and their potential benefits.
  10. Reporting and Communication:

    • Regularly communicate with upper management and provide status updates.
    • Prepare and submit reports on sales performance, inventory levels, and other key metrics.
    • Attend meetings and collaborate with other departments as necessary.
  11. Community Engagement:

    • Foster relationships with the local community through events or partnerships.
    • Participate in community outreach and charitable initiatives to enhance the store’s reputation.
  12. Safety and Emergency Preparedness:

    • Develop and implement safety protocols for staff and customers.
    • Prepare for emergency situations, such as fire or medical incidents, by training staff and having appropriate plans in place.

Perks Of The Role:

– Competitive Salary With Yearly Bonus

– Paid Time Off, Sick Leave, & Holidays

-Access To Top Notch Wellness Services

– Upbeat & Fun Working Environment

Required Availability:

-Must be available to work 40+ hours a week between Monday – Friday in addition to completing additional administrative responsibilities before opening or after closing.

-Must be responsive and available in the event of an emergency situation. 

Minimum Qualifications:

-A Top Performer who can make tough decisions, set goals, prioritize work, delegate, and drive business performance.

-A Servant Leader who leads by example in all of their actions, placing other’s needs above their own while motivating and inspiring others to reach their full potential.

– A Solution Oriented individual who spends their time finding solutions rather than talking about problems.

– A Culture Driver who makes every employee and client feel valued, resolves issues and helps others feel connected to the mission

– Models RISE Modern Wellness’ Core Values of Intentionality & Innovation

– Has 2+ years of retail management experience with a proven track record of leading a team, driving culture, and managing morale. 

Apply For The Wellness Manager Role

To apply, please fill out the following information: